Privacy Policy

This Privacy Policy describes how Document Support Ltd ("we", "us", "our") collects, uses, and shares your personal information when you use our website documentsupportltd.co.uk and our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact details (email address, phone number, address)
• Service inquiry details
• Payment information
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed and time spent on pages

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our plumbing services
• To process your service requests and payments
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations
• To send promotional communications (with your consent)

3. Legal Basis for Processing

We process your personal information based on:

• Performance of a contract with you
• Your consent
• Legal obligations
• Legitimate business interests

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who assist in our business operations
• Professional advisors (lawyers, accountants)
• Government authorities when required by law
• Third parties in connection with business transfers

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access and receive a copy of your personal data
• Right to rectification of inaccurate data
• Right to erasure of your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us